Many communities on rentcafe.com offer applicant portals and resident services portals.
To log in to the applicant portal and begin the online application process, go to the Guest Login page.
To log in to the resident services portal and pay rent online, submit maintenance requests, update your profile, and learn about events at your community, go to the Resident Login page.
Go to Resident Registration page and then search for your community by ZIP code or by name.
Go to Resident Login page, sign in with your credentials, click the Profile icon on the top menu, and then click the Edit Profile button.
Edit the Email field on the My Profile screen, and then click the Update Profile button on the bottom part of the screen.
You may pay your rent online when you have a resident account set up. If you already have a resident account, click Login in the top right corner of the page. Select resident login, then enter your login credentials.
If you do not have a resident account yet, refer back to the question: "How do I register a resident account on rentcafe.com?" above.
Payments can have the “Pending” status for one or two days. Furthermore, it can take up to three business days for RENTCafé to post payments to your account. Please allow sufficient time for payments to process.
If you are having difficulty submitting a payment, or the payment status is still pending on the Recent Activity tab after 3 business days please reach out to the Property Management office. It is up to your financial institution when they post to or remove pending transactions from your payment account.
On the top menu, click Payments. Then:
If the Auto-pay Setup tab is visible, click the tab, and then click the Delete button next to the automatic payment that you want to cancel.
If the Auto-pay Setup tab is not visible, click the Set Up Automatic Recurring Payments button on the Make Payments tab, scroll to the bottom of the screen, and then click the Cancel Scheduled Auto-Pay button.
If you have any questions or need assistance in setting up or canceling auto-payments, please reach out to your Property Management office or contact our resident services support team at email@example.com.
If you are experiencing technical issues with your account and/or payments, reach out to the Property Management office or contact our resident services support team at firstname.lastname@example.org.
It is up to the Property Management company whether credit card payments are accepted. You may check if your property management office accepts credit cards by clicking Payments from the top menu, and then clicking the Payment Accounts tab. Any fees associated with a payment are up to the Property Management company and will be noted on the Payment Confirmation page, on the last step before submitting an online payment. For any further questions regarding payment methods or fees, feel free to reach out to your Property Management office.
RENTCafé Resident Portal should only be used by the individual who has registered and logged in to submit payments. If you need to submit a payment on behalf of another tenant or if someone else needs to submit a payment on your behalf, please consult with your Property Management office.
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Go to the Manager Login page, enter the email address and password associated with your Site Manager account, and then click Login.
If you do not yet have a Site Manager account, contact your system administrator to add an account for you.
If you are your company’s system administrator and you do not know your login credentials, contact Yardi technical support so that they send you credentials.
Go to the Password retrieval page and enter your email address to reset your password.
For information about adding a new community, login to RENTCafé Site Manager, select Help Center from the Help menu, then go to Administration > Property Configuration > Property Setup Wizard.
RENTCafé offers a paperless solution to automate the leasing process and notify the applicant that an electronic lease is available for signature. For more information, visit our Help Center for documentation and video tutorials on online lease execution.